Customer Management

Customer Shortname

Name of the Service Provider tenant.

Name of the attached channel.

Status (see Management Statuses)

Azure Tenant ID of the customer tenant.

Indicates the number of services that are attached to the customer.

See Customer Details Quick Glance.

See Customers Screen Filters.

See Management Statuses.

The Customer Summary provides a summary of all customer data. For further details, see Customer Status , Service Provider Statusand Deploy Status and Status Indicators.

Summary of all Active alarms that are currently raised on the customer and its managed entities. Click a specific category to drill down to display all alarms for the selected category.

Displays the aggregated Voice Quality data for all SIP Connections (displayed by default).

Click this tab to display the aggregated Devices data for all SIP Connections.

Indicates the aggregated number of calls made for all managed customers.

Indicates the maximum number of concurrent call streams for all managed customers.

Indicates the Voice Quality Score for the MOS metric: Mean Opinion Score (specified by ITU-T recommendation P.800) - the average grade on quality scales of Good to Failed, given to voice calls made over a VoIP network at the conclusion of the testing.

Indicates the Voice Quality Score for the Jitter metric: Jitter can result from uneven delays between received voice packets. To space packets evenly, the jitter buffer adds delay. The higher the measurement, the greater the impact of the jitter buffer’s delay on audio quality. Two Jitter values are shown, one value for the caller side and one value for the callee side.

Indicates the Voice Quality Score for the Delay metric: Delay or latency - the time it takes for information to travel from source to destination (round-trip time). Sources of delay include voice encoding / decoding, link bandwidth and jitter buffer depth. Two Delay values are shown, one value for the caller side and one value for the callee side.

Indicates the Voice Quality Score for the Lost packets: RTP packets that aren’t received by the voice endpoint for processing, resulting in distorted voice transmission. Two Packet Loss % values are shown, one value for the caller side and one value for the callee side. Packet Loss can be greater than 100%.

Displays the % and # of calls whose performance was evaluated as successful or failed, distributed over time The chart lets you assess calls performance at a glance. The chart shows when successful calls peaked compared to when failed calls peaked. You can compare this to other charts to identify correlations. Click to drill down to the details of the selected data segment.